We Now Have Faster Shipping!
Orders are processed Monday-Friday, 8am-5pm EST.
Our turnaround time is as follows:
- Orders placed by 12 noon EST will ship from our Cherryville Fulfillment Center the same day. Any orders placed on the weekend or holiday will ship the next business day.
- Orders placed during sales and holidays we ask you allow 7-10 business days. Semi-Annual sales during Black Friday and our Birthday celebration, we ask you allow approximately 10-14 business days for order processing due to the large volume of orders placed
- Hot Coco Boxes ship within 4 business days of the release date given on the box.
- Pre-Order items & Feminine Bar Stocking Event orders will ship within 4 business days of the pre-order date. Please check the product description for the release date.
- Orders shipping from our Creamery in Charlotte will ship within 7 business days.
Shipping charges are based off each shipping package, not per order. Each product specifies under the product description which location the item ships from.
Once your order is pulled for fulfillment you will receive an email with your tracking number(s).
Please allow 1-2 business days for your tracking information to be available on the carrier website once you receive your shipping notification.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Please note that business days exclude Saturday, Sunday and major holidays.
Domestic Standard shipping - Usually 5 to 7 business days.
Domestic Expedited shipping - Usually 2 to 5 business days.
Domestic Express shipping - Usually 1 to 2 business days.
In some cases post office does not show any status on the tracking but please do not worry. This is a delay on their end, rest assured that your package has been shipped the day you received our shipping confirmation.